About

Service Experience Designer

Contacts

Email

marianapenamonteiro@gmail.com

Linkedin

https://www.linkedin.com/in/marianapenamonteiro/

Phone Number

UK: +447765285123 

PT: +351915737582

I’m a service designer, researcher and facilitator. I believe creativity together with empathy can create meaningful services that have a long-lasting impact on peoples lives. Throughout my 3 years of working experience and studies, I’ve specialised in shaping end-to-end user experiences for services across both digital and physical environments. 

 

My background is in UX Designer, both in San Francisco and in Lisbon. More recently I’ve been working as a Service Experience Design consultant, with different clients such as: United Nations Development Programme Somalia, Somers Town Community Association (STCA) and The National Trust of Korea. In these different settings, I've worked with design research, experience and interface design, as well as visual communication

 

As a design professional, I believe Design can be an enabler of change. Not only through crafting digital experiences, improving efficiency or costs, but also considering the small details that can make a difference and how can the service be of good to their customers. I am a Design enthusiast not only because of the outcomes that it can create but because of its process: putting people in the centre of every decision.

 

As a person, I believe in the power of human kindness and that together we can achieve wonderful things. I decided to specialise in Service Design because of my passion for public services innovation. Growing up in a country that still is very traditional on its ways of approaching challenges - Portugal - I believe in the power of human-centred design to design inclusive, accessible and sustainable public services.

Education

University of the Arts London

MA Service Experience Design and Innovation

UCL Berkeley Extension

UX Research Course

Fine Arts University of Lisbon

BA Communication Design

Collaborations

Korea National Trust for Cultural Heritage

Design Against Crime Research Center

Experience

Talkdesk
UX Designer

Multiple clients

Service Design Consultant

Havas Design

Graphic Designer

Clients

United Nation DP Somalia

Char.gy

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