Service Experience Designer
I’m a service designer, researcher and facilitator. I believe creativity together with empathy can create meaningful services that have a long-lasting impact on peoples lives. Throughout my 4 years of working experience and studies, I’ve specialised in shaping end-to-end user experiences for services across both digital and physical environments.
My background is in UX Designer, both in San Francisco and in Lisbon. More recently I've been working as a Servce Designer at Futuregov, helping local and central government deliver better services to its citizens. I’ve worked together with clients such as the Department for Education, Camden Council, Vilnius Municipality, Budapest City Council and Bloomberg Philantrophies. In these different settings, I've worked with design research, service, experience and interface design, as well as visual communication.
As a design professional, I believe Design can be an enabler of change. Not only through crafting digital experiences, improving efficiency or costs, but also considering the small details that can make a difference and how can the service be of good to their customers. I am a Design enthusiast not only because of the outcomes that it can create but because of its process: putting people in the centre of every decision.
As a person, I believe in the power of human kindness and that together we can achieve wonderful things. I decided to specialise in Service Design because of my passion for public services innovation. Growing up in a country that still is very traditional on its ways of approaching challenges - Portugal - I believe in the power of human-centred design to design inclusive, accessible and sustainable public services.
University of the Arts London
MA Service Experience Design and Innovation
UCL Berkeley Extension
UX Research Course
Fine Arts University of Lisbon
BA Communication Design
Design Against Crime Research Center
Multiple clients (1y)
Service Design Consultant